Hire a Social Media Specialist

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Hire A Social Media Specialist

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"I knew it was time to hire a social media specialist when our engagement started plateauing, and we couldn’t keep up with the content demands," says James , Marketing Manager.

James, a seasoned marketing manager, noticed a troubling trend: their once-thriving social media channels were losing momentum.

Despite his team’s best efforts, they simply couldn’t keep up with the fast-paced content creation and strategic planning required to maintain growth. 

“We were spending more time trying to catch up than actually driving new initiatives,” James recalls.

The need for a dedicated social media specialist became clear when they realized they were missing out on valuable engagement opportunities and struggling to maintain their brand’s visibility online. 

Faced with these challenges, James knew it was time to bring in an expert who could focus exclusively on elevating their social media presence.

As James experienced firsthand, the need for a dedicated social media specialist becomes clear when a team can no longer keep up with the fast-paced demands of social platforms.

It's not just about creating content; it's about having someone who can strategically manage, plan, and optimize every aspect of social media.

A specialist steps in to take the reins, focusing on the nuances of each platform and ensuring that the brand remains not only visible but also actively engaging with its audience.

Now, let’s dive into the specific tasks and responsibilities that a social media specialist handles to keep your brand thriving online.

What a Social Media Specialist Does

A Social Media Specialist plays a critical role in shaping a brand's online presence and driving engagement across various social platforms. 

Social media specialists are responsible for a range of tasks that go beyond simply posting content. Here’s what a social media specialist typically does:

  1. Developing and Implementing Social Media Strategies:
    • A social media specialist creates comprehensive social media strategies aligned with the brand’s goals. This includes planning content calendars, setting objectives, and defining the tone and voice of the brand across platforms.
  2. Content Creation and Curation:
    • From writing engaging posts to designing eye-catching graphics and editing videos, a social media specialist is skilled in creating content that resonates with the target audience. They also curate relevant content from other sources to keep the brand’s social channels active and engaging.
  3. Community Management:
    • Social media specialists actively manage the brand’s online community by responding to comments, messages, and reviews. They engage with followers to build relationships, foster brand loyalty, and address any issues or concerns that arise.
  4. Analytics and Reporting:
    • Utilizing social media analytics tools, a social media specialist tracks performance metrics such as engagement, reach, and conversions. They analyze this data to refine strategies, optimize content, and ensure that the social media efforts are driving results.
  5. Running Social Media Advertising Campaigns:
    • Beyond organic posts, social media specialists are also adept at creating and managing paid advertising campaigns on platforms like Facebook, Instagram, and LinkedIn. They focus on targeting the right audience, optimizing ad spend, and maximizing return on investment.
  6. Staying Updated with Industry Trends:
    • The social media landscape is constantly evolving, and a social media specialist stays up-to-date with the latest trends, tools, and best practices. This enables them to adapt strategies quickly and keep the brand ahead of the competition.
  7. Collaborating with Other Teams:
    • Social media specialists often work closely with other departments such as marketing, PR, and customer service to ensure a cohesive brand message. They may also collaborate on larger campaigns and provide insights from social media performance to inform broader marketing strategies.

By handling these diverse responsibilities, a social media specialist ensures that a brand not only maintains a strong online presence but also actively engages with its audience to drive growth and success.

Why hire a Social Media Specialist at Specialist.PH

In today’s digital landscape, social media marketing has evolved far beyond just posting updates. Savvy marketing leaders understand that hiring a social media marketer or a social marketing manager is crucial for building a robust online presence and driving significant engagement and conversions. These experts are not mere interns but future CMOs who excel in community building, managing fast feedback loops, influencer marketing, and crafting compelling hashtags that boost brand awareness.

Since the inception of Facebook in 2004, social media has transitioned from a novelty to a critical component of communication and marketing strategies. To maximize your social media presence, you need to find a social media manager who is a seasoned professional, capable of steering your accounts with expertise.

Over the past decade, social media has shifted from a nice-to-have to a non-negotiable for brands. With millions of people spending hours daily on social platforms, it is the prime avenue for businesses to reach their target demographics. Social media managers (or SMMs) today act as public relations managers, influencer marketing managers, and content marketing managers, providing valuable insights that benefit various marketing disciplines across an organization.

Hiring a social media specialist opens the door to understanding your audience's pulse. Utilizing platforms like TikTok and LinkedIn for prompts or polls can test new products, events, messaging, and gather social proof for your best-selling items.

However, many companies struggle with social media marketing because their social media managers may not focus on the right channels or understand the synergy between promoted and organic social content. This results in missed opportunities for growth and engagement, as they fail to create effective loops between paid and organic content across platforms like Facebook Ads and Instagram.

At Specialist.PH, we recognize the importance of expert social media management. We rigorously vet our social media content managers to ensure they have a proven impact on key metrics. When you hire a social media specialist from us, you can trust they will execute your strategy efficiently and effectively.

Whether you need a social media marketer to develop a strategy from scratch or to enhance your current approach, our specialists are equipped to elevate your brand’s presence on social media. From strategy and channel analysis to influencer marketing and more, our social media specialists are ready to help you engage larger audiences and achieve your marketing goals.

Hiring Process for Hiring a Social Media Specialist

Step 1: We Start Recruiting

  • Give us a call to discuss the specific needs for your social media specialist role. We'll create a tailored job description and begin the recruitment process immediately. You're under no obligation to hire the talent we bring for your interview, ensuring you have the flexibility to find the perfect fit.

Step 2: Portfolio Review and Screening

Before moving forward with interviews, we conduct a comprehensive review of each candidate’s social media portfolio. A strong social media portfolio is a crucial indicator of a candidate's capability to manage your brand's online presence effectively. Here’s what we look for in a good social media portfolio:

  • Showcase of Work Across Multiple Platforms:
    • A well-rounded portfolio should demonstrate the candidate's ability to manage and create content for various social media platforms, including Facebook, Instagram, LinkedIn, Twitter, TikTok, and more. This shows their adaptability and understanding of different platform dynamics.
  • Examples of High-Performing Campaigns:
    • The portfolio should include detailed examples of successful social media campaigns, highlighting the objectives, strategies used, and measurable results. We look for campaigns that drive significant engagement, growth, or conversion metrics.
  • Content Creation and Curation:
    • A strong portfolio will showcase the candidate's ability to create compelling content, whether it’s through posts, graphics, videos, or stories. It should also demonstrate their skill in curating relevant content that resonates with the target audience.
  • Community Management and Engagement:
    • Evidence of effective community management, including responding to comments, handling customer inquiries, and fostering a positive brand community, is vital. We review how candidates have interacted with audiences and maintained brand voice and tone.
  • Analytics and Reporting:
    • A good portfolio should include examples of social media analytics and reporting. Candidates should demonstrate their ability to track key performance indicators (KPIs), interpret data, and adjust strategies based on insights gained from social media analytics tools.
  • Creative and Strategic Thinking:
    • We look for signs of creative and strategic thinking in the candidate’s portfolio, such as innovative content ideas, creative approaches to problem-solving, and evidence of strategic planning that aligns with overall business goals.

By thoroughly assessing these elements, we ensure that only the most qualified and creative social media specialists move forward in the hiring process, giving you the confidence that your social media presence is in expert hands.

Step 3: You Get to Interview Specialists

  • You will interview our highest quality candidates, each selected for their fit with your company culture and specific needs. We conduct at least three rounds of interviews before introducing candidates to you, ensuring that you only meet the best of the best.

Step 4: Choose Your New Social Media Specialist

  • Select the social media specialist who best aligns with your team’s goals and company culture. All our talent has at least two years of experience, with diverse skills in social media strategy, content creation, and community management. You choose who will drive your social media success.

Step 5: You Onboard Your Specialist

  • Once you've made your choice, you can onboard your new social media specialist into your team as if they are an in-house member. We also provide a robust, high-output work framework that your new team member will learn 1-2 days before they begin working with you.

Step 6: Ongoing Education & Support

  • By adding us to your team, you gain a full-service HR partner. We offer weekly coaching to your new specialist, focusing on productivity, mindset, growth, high performance, and more. We also provide benefits, skill-specific support, and how-to guides to ensure your specialist remains highly motivated and productive, helping you achieve your business goals.

Social Media Specialist Role Scorecard

At Specialist.PH, we believe that a role scorecard is essential for measuring the success of our social media specialists. Unlike a traditional job description, which outlines qualifications and general responsibilities, the role scorecard defines the specific metrics and outcomes that a specialist is expected to achieve.

Why We Use a Role Scorecard:

  • Measuring Results: The role scorecard sets clear expectations for performance. It identifies the key metrics that the social media specialist will own, ensuring that both the company and the specialist are aligned on what success looks like.
  • Onboarding Tool: The scorecard is one of the first documents we share with new hires. It serves as a blueprint for their role, outlining how they will be measured, what their responsibilities are, and the standards they are expected to meet. This clarity helps with a smoother onboarding process and sets the foundation for ongoing performance evaluations.
  • Guiding Performance: The scorecard is not just a measurement tool but also a guide for day-to-day operations. It provides the specialist with a clear understanding of their role, the rate at which they should perform, and their specific responsibilities. This helps them focus on the most critical tasks that will drive the desired outcomes for our clients.

Example of a Social Media Specialist Role Scorecard

The minimal role scorecard will have the following sections:

Role Mission

Outcomes

Skills Required

Competencies

Additional Notes

See examples of each of these sections for Social Media Specialists below -

Role Mission: Drive performance by managing, building, and optimizing social media ad campaigns for clients.

Outcomes:

  • Improve Return on Ad Spend (ROAS) according to client objectives.
  • Lower the cost per result across campaigns.
  • Ensure accurate reporting in Google Analytics and social media platforms.
  • Contribute to documentation and knowledge sharing within the team.
  • Develop creative and audience reports, performing A/B testing to enhance campaign effectiveness.

Skills Required:

  • Proficiency in Facebook Ads, Instagram Ads, TikTok Ads, Snapchat Ads, Twitter Ads, Pinterest Ads, and other social ad platforms.
  • Ability to create compelling ad copy and provide recommendations for optimizing creatives.

Competencies:

  • Strong focus on getting things done efficiently and effectively.
  • Strategic thinking and visioning to drive long-term success.
  • Attention to detail and ability to remain calm under pressure.
  • Innovation and creativity in campaign development.
  • Excellent communication and teamwork skills.

Additional Notes:

  • Experience with major social networks like Facebook, Instagram, and TikTok is highly preferred. Experience with additional social networks is a significant plus.

This scorecard is a vital tool for ensuring that our social media specialists are equipped to meet and exceed the expectations of their role, contributing to the success of both our clients and Specialist.PH.

Click here to get a copy of a sample social media specialist scorecard

Social Media Specialist Job Description

At Specialist.PH, we understand that hiring the right Social Media Specialist is crucial to the success of your online presence and overall marketing strategy. Our recruitment process is designed to ensure you find a highly qualified candidate who seamlessly integrates into your team and drives exceptional results.

Our Process:

  1. Introductory Call:
    • We begin with a comprehensive introductory call to discuss your specific needs and how a Social Media Specialist can elevate your brand's presence. This conversation helps us gain a deep understanding of your business goals, challenges, and the unique dynamics of your operations, allowing us to tailor our recruitment approach to your exact requirements.
  2. Role Scorecards:
    • Based on our discussion, we create a detailed role scorecard. This scorecard outlines the key responsibilities, required skills, and success metrics for the Social Media Specialist position. It serves as a clear benchmark for evaluating candidates, ensuring that every aspect of the role is well-defined and aligned with your objectives.
  3. Tailored Job Descriptions:
    • Utilizing the role scorecard, we craft a comprehensive job description specifically tailored to your business’s needs. This job description is designed to attract top-tier social media talent, clearly communicating the role’s expectations, challenges, and growth opportunities within your organization.

By taking the time to fully understand your needs and developing a detailed scorecard and job description, we ensure that the Social Media Specialist we recruit for you is not only highly skilled but also perfectly aligned with your business objectives and company culture. This thorough process maximizes your chances of finding a candidate who can deliver exceptional results and contribute to your long-term success.

Below is an example of the kind of job descriptions we create to help our clients recruit the best Social Media Specialists.

Social Media Specialist - [social media platform] Specialty

We are seeking a dynamic and creative Social Media Specialist with a strong focus on [social media channel] to join our team. The ideal candidate will be responsible for developing and executing our social media strategy, creating engaging content, and managing our YouTube channel.

What will you do? You will…

  • Develop and implement a comprehensive social media strategy aligned with the goals.
  • Create and manage social media calendars for all platforms
  • Develop high-quality content for social media platforms, including writing engaging copy, creating graphics, and producing videos.
  • Post content regularly across all social media channels, ensuring optimal reach and engagement.
  • Monitor social media platforms for comments, messages, and mentions, and respond promptly and professionally.
  • Analyze social media performance metrics and provide regular reports on key performance indicators (KPIs).
  • Stay up-to-date with the latest social media trends, algorithms, and best practices.

Requirements

You might be the one if you have…

  • At least one year of experience in social media management
  • Proven experience in social media management, with a strong focus on YouTube.
  • Excellent written and verbal communication skills.
  • Strong understanding of social media platforms and analytics.
  • Ability to create engaging and visually appealing content.
  • Proficiency in using social media management tools.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and as part of a team.

Bonus Points

  • Experience in light editing for long-form content e.g. podcasts, videos (a HUGE plus!) 
  • Knowledge of SEO and content optimization.

Benefits

[list your company benefits here or any benefits that freelancers may receive by working on your projects]

If you are a passionate social media enthusiast with a knack for creating engaging content and a deep understanding of YouTube, apply now!

Click here to see a full example of this template in action and make a copy for yourself of our social media specialist job description

Skills Needed for an Effective Social Media Specialist

Hiring a social media specialist from Specialist.PH ensures that you get professionals equipped with the essential skills needed to elevate your brand's social media presence. Here are the six critical skills true social media marketers must possess:

  1. Copywriting:
    • Effective social media marketers can write engaging posts, threads, and video scripts. Whether the goal is clicks, comments, likes, or lead generation, a social media content manager must craft compelling copy that resonates with the audience.
  2. Graphic Design:
    • Social media is a visual medium. A skilled social media specialist knows the importance of visuals, especially on platforms like Instagram. They must have an eye for design and the ability to use tools like Canva to create visually appealing content that complements their posts.
  3. Community Engagement:
    • Customers often interact with brands through social media, asking questions and providing feedback. A proficient social media manager acts as a community manager, empathetically engaging with the audience and sharing concise, accurate product knowledge across social media channels.
  4. Analytics:
    • Understanding social media metrics is crucial. A social media manager should be adept at using analytics tools like Google Analytics to measure and interpret performance and KPIs, providing insights that guide your business strategy.
  5. Budgeting:
    • Managing a budget for sponsored content, design, video editing, and social media management tools is a vital skill. An effective social media marketer will skillfully allocate resources to maximize the impact of your social media marketing plan.
  6. Social Media Marketing Strategy:
    • Social media marketing requires a strategic approach. A seasoned social media marketer will help you build a comprehensive strategy and content calendar. They can also develop an influencer marketing strategy, leveraging thought leaders and influencers to enhance your online presence and drive traffic, engagement, and leads.

When you hire a social media specialist from Specialist.PH, you can be confident that they possess these essential skills, ensuring that your social media efforts are both effective and impactful.

Social Media's Impact on Business Performance

Social media has become an essential channel for businesses to connect with customers, build brand awareness, and drive engagement. Here are some key statistics showing how social media marketing impacts business performance:

  • Global reach and user engagement: Social media platforms have a vast global user base, with "5.45 billion people worldwide using social media as of July 2024," according to Statista. This accounts for over 67.1% of the global population, making social media a key channel for reaching a broad audience.
  • Social media drives consumer purchasing decisions: A report by GlobalWebIndex revealed that "54% of social media users research products across platforms before making a purchase." Social media’s ability to influence buyer behavior makes it a crucial element in the modern marketing mix.
  • Customer service and brand loyalty: Social media platforms are also critical for customer service. According to Sprout Social, "79% of consumers expect brands to respond to their social media inquiries within 24 hours." Quick responses help build customer loyalty and trust, ultimately boosting long-term business success.

Social Media Industry Growth

Social media marketing continues to evolve, with businesses increasing their investment in platforms such as Instagram, LinkedIn, TikTok, and Facebook. Here are some stats that show the industry's rapid growth:

  • Rising ad spend: The social media advertising market is projected to grow from "$226 billion in 2023 to $384 billion by 2027" (source: Statista). This growth highlights how businesses are allocating more resources to social media to capture attention and build relationships with consumers.
  • Increase in social commerce: More businesses are leveraging social media for direct sales. According to Accenture, "social commerce sales are projected to hit $1.2 trillion by 2025." This reflects the growing trend of consumers making purchases directly through social platforms like Instagram and TikTok.

Cost of Bad Hires for Social Media Management

Hiring an inexperienced or underqualified social media specialist can significantly affect your brand's reputation, engagement, and ad performance. Here’s why it’s crucial to hire the right talent:

  • Brand reputation at risk: Mishandling social media interactions can damage your brand’s reputation. According to PwC, "59% of U.S. consumers will walk away from a brand they love after just a few bad experiences." A poorly managed social media account can quickly lead to public relations issues and lost customers.
  • Ad spend inefficiency: Social media advertising requires expertise to optimize campaigns for the best results. According to a study by WordStream, "the average cost per click (CPC) for Facebook Ads is $0.97." Poorly managed campaigns can lead to higher CPCs, wasted budget, and suboptimal results.

Social Media Return On Investment

Social media marketing, when executed effectively, offers a strong return on investment (ROI). From organic content to paid ads, social media platforms provide businesses with a variety of opportunities to grow their reach and revenue:

  • High ROI potential: According to Sprout Social, "78% of marketers say social media marketing has been very effective in increasing their company’s sales." This highlights the direct impact that social media can have on a company’s bottom line.
  • Improved conversion rates through video content: Video continues to be one of the most effective types of social media content. G2 reports that "social media videos generate 1,200% more shares than text and image posts combined," making it a crucial element of any social strategy.
  • Customer retention and loyalty: Social media helps improve customer retention. A study by MarketingSherpa found that "95% of adults aged 18-34 are more likely to follow a brand on social media," which helps businesses foster loyalty and increase repeat purchases.

Social Media Hiring Trends

The demand for skilled social media specialists continues to rise as businesses look to maximize their presence across platforms like Instagram, Facebook, LinkedIn, TikTok, and emerging platforms:

  • Growing demand for social media specialists: LinkedIn reports that "social media management is one of the top 10 most in-demand skills globally," with demand growing by 33% year-over-year in 2023. This increase is fueled by businesses prioritizing social media to reach and engage with their target audience.
  • Specialized roles are becoming more prominent: Companies are now seeking specialists with expertise in particular platforms or content types, such as TikTok video creation, LinkedIn thought leadership, or Instagram Reels. According to SproutSocial, "73% of social media marketers say that short-form video is the most effective content on social media." This trend has made video marketing specialists highly valuable.

Importance of data-driven strategies: More companies are looking for social media specialists who can interpret data and optimize campaigns accordingly. According to a report by Deloitte, "89% of marketers rely on data to make strategic decisions in their social media marketing efforts," underlining the growing need for analytical skills in this field.

As businesses continue to recognize the value of a strong social media presence, the demand for skilled social media specialists has skyrocketed. Companies are not only looking for generalists but also for professionals with expertise in specific platforms and content types. The rapid growth in demand for social media roles is reflected in the increasing emphasis on specialized skills, from video creation on TikTok to thought leadership on LinkedIn.

This surge in demand brings with it the need to measure the effectiveness of social media strategies in more tangible ways. Social media specialists today are not just managing content but are also responsible for driving key business outcomes. Their success is measured by a variety of key performance indicators (KPIs) that gauge their ability to engage audiences, grow brand visibility, and deliver measurable results. Understanding these metrics is crucial for evaluating the impact of a social media specialist's work and ensuring they contribute to the overall business goals.

Let’s dive into the key metrics and KPIs that help track and measure the performance of social media specialists.

Social Media Specialists' Key Metrics and KPIs

Social Media Specialists play a pivotal role in managing a brand’s presence across various social platforms, ensuring that content resonates with the audience, drives engagement, and contributes to overall business goals. Their performance is measured through various key performance indicators (KPIs) that gauge the effectiveness of their strategies. Here are the primary KPIs and metrics that Social Media Specialists "own" or are responsible for:

1. Engagement Rate

Engagement rate is one of the most critical metrics for social media specialists, as it measures how users are interacting with content. This includes likes, shares, comments, and overall interaction with posts.

  • How Social Media Specialists Influence Engagement: Specialists craft engaging content, optimize post timing, and interact with users to boost engagement. They also use A/B testing and trend analysis to determine which types of content generate the highest interaction.
  • KPI example: "Engagement rates increased by 25% after introducing interactive content like polls and Q&A sessions."

2. Follower Growth

Follower growth tracks how many new users follow a brand’s social media profiles over a given period. It’s a key indicator of brand awareness and audience expansion.

  • How Social Media Specialists Influence Follower Growth: Specialists use targeted strategies, including content creation, collaborations, influencer partnerships, and paid social ads, to attract new followers. Consistent posting and engagement with users also help foster organic growth.
  • KPI example: "Follower growth accelerated by 15% after launching a brand ambassador program and creating shareable user-generated content."

3. Click-Through Rate (CTR)

Click-through rate measures the percentage of users who click on a link in a social media post, taking them to a landing page, blog, or product page. This metric is vital for tracking the effectiveness of social media in driving traffic to websites.

  • How Social Media Specialists Influence CTR: By creating compelling calls-to-action (CTAs), using engaging visuals, and targeting the right audience, specialists can boost CTR. Additionally, optimizing posts with clear links and easy-to-understand copy helps increase clicks.
  • KPI example: "CTR improved by 20% after optimizing CTAs and incorporating more product demonstration videos in social posts."

4. Reach and Impressions

Reach refers to the number of unique users who have seen a post, while impressions measure the total number of times a post has been seen. These metrics are crucial for understanding the potential visibility and exposure of content.

  • How Social Media Specialists Influence Reach and Impressions: Specialists enhance reach and impressions by using hashtags, partnering with influencers, and creating content that aligns with platform-specific algorithms. Paid social ads also help extend the reach of organic posts.
  • KPI example: "Total reach increased by 30% after partnering with influencers and running targeted paid campaigns."

5. Conversion Rate from Social Media

Conversion rate tracks how many users complete a desired action (such as signing up, purchasing, or downloading) after interacting with social media content. It directly ties social media efforts to business outcomes.

  • How Social Media Specialists Influence Conversion Rates: By aligning social media campaigns with business goals, using strong CTAs, and directing traffic to optimized landing pages, specialists can increase the conversion rate. Retargeting users with ads who have already interacted with posts also helps improve this metric.
  • KPI example: "The conversion rate from social media increased by 12% after implementing retargeting ads and optimizing landing page designs."

6. Social Media ROI

Return on investment (ROI) measures the revenue generated from social media activities compared to the cost of those activities. It’s a vital KPI for proving the value of social media efforts.

  • How Social Media Specialists Influence ROI: Specialists ensure that every post, campaign, or paid ad is designed to drive measurable results, such as leads, sales, or brand awareness. They also monitor costs and allocate budgets efficiently to maximize returns.
  • KPI example: "Social media ROI increased by 18% after reallocating budget to high-converting ads and optimizing organic content strategy."

7. Audience Demographics and Sentiment Analysis

Audience demographics help social media specialists understand who their followers are (age, gender, location, etc.), while sentiment analysis tracks the overall tone of conversations (positive, neutral, negative) around the brand.

  • How Social Media Specialists Influence Demographics and Sentiment: Specialists analyze demographic data to tailor content to their audience’s preferences and needs. They also track sentiment to ensure the brand is perceived positively and engage with followers to address negative feedback.
  • KPI example: "Positive sentiment increased by 10% after responding to customer complaints and creating content aligned with user feedback."

8. Response Rate and Time

Response rate measures how quickly and effectively a brand replies to comments, messages, or customer inquiries on social media platforms. Quick responses build trust and improve customer satisfaction.

  • How Social Media Specialists Influence Response Rate and Time: Specialists use community management strategies, automate responses to common questions, and ensure timely replies to maintain a strong connection with the audience.
  • KPI example: "Response time decreased from 2 hours to 30 minutes, leading to a 15% improvement in customer satisfaction scores."

9. User-Generated Content (UGC) Volume

User-generated content (UGC) refers to any content created by customers or followers, such as reviews, photos, or videos. This metric tracks how much UGC is shared on social media, boosting brand visibility and credibility.

  • How Social Media Specialists Influence UGC Volume: Specialists encourage UGC by running campaigns, contests, or challenges that motivate users to create and share content featuring the brand. They also interact with and showcase UGC to incentivize further participation.
  • KPI example: "UGC volume grew by 40% after launching a user photo contest and highlighting fan-created content on the brand’s profile."

10. Social Share of Voice (SOV)

Social share of voice measures how much a brand is being mentioned on social media compared to its competitors. This metric is a good indicator of brand awareness and market presence.

  • How Social Media Specialists Influence Share of Voice: Specialists increase share of voice by running highly engaging campaigns, joining relevant conversations, and amplifying the brand’s presence through partnerships and collaborations.
  • KPI example: "The brand’s share of voice grew by 20% after launching a cross-platform campaign with influencer partnerships and interactive content."

By tracking and optimizing these key metrics, social media specialists can ensure that their strategies drive engagement, increase brand awareness, and contribute to business growth.

As social media specialists track key performance indicators (KPIs) like engagement, reach, and ROI, their ability to deliver results is largely influenced by the tools and strategies they use. But to truly maximize their impact and achieve long-term business growth, collaboration with other marketing roles is crucial. A social media specialist’s effectiveness is amplified when they work alongside a team of specialists who contribute to different aspects of the digital strategy. Whether it's content creation, SEO, or paid advertising, the combined efforts of these roles create a cohesive and well-rounded social media approach.

Let’s explore the key roles that work best with a social media specialist to enhance overall performance and results.

What Other Roles Work Best with a Social Media Specialist

A Social Media Specialist is a key player in your digital marketing strategy, but to truly maximize their impact, collaboration with other specialists is essential. Here are the roles that work best alongside a Social Media Specialist to create a cohesive and high-performing team:

Content Marketing Specialist:

A Content Marketing Specialist creates long-form content such as blogs, articles, and whitepapers that can be repurposed for social media. By working together, they ensure that the brand’s messaging is consistent across platforms, driving engagement through valuable and relevant content.

Graphic Designer:

Visual content is critical for social media success. A Graphic Designer works hand-in-hand with a Social Media Specialist to create eye-catching visuals, infographics, and videos that enhance posts and make the brand more appealing across platforms like Instagram, Facebook, and TikTok.

SEO Specialist:

An SEO Specialist ensures that all content created for social media aligns with broader SEO strategies. By optimizing content for search engines and using targeted keywords, they help boost the visibility of social media posts, driving organic traffic from platforms back to the website.

PPC/Ad Specialist:

Collaborating with a PPC (Pay-Per-Click) or Ad Specialist is crucial when running paid campaigns on platforms like Facebook, Instagram, and LinkedIn. These specialists optimize ad spend and targeting strategies, while the Social Media Specialist ensures the ads align with organic content and the overall social media strategy.

Email Marketing Specialist:

Social media and email marketing work well together in nurturing leads and engaging audiences. By coordinating campaigns, a Social Media Specialist can promote email sign-ups, while the Email Marketing Specialist reinforces social media efforts with targeted emails and newsletters.

Community Manager:

A Community Manager is focused on building relationships with followers, responding to comments, and engaging directly with the audience. While the Social Media Specialist handles content strategy and posting, the Community Manager fosters deeper connections by ensuring timely and personalized interactions with users.

Analytics Specialist:

Data-driven decision-making is crucial in social media. An Analytics Specialist provides deeper insights into performance metrics, working with the Social Media Specialist to analyze audience behavior, campaign performance, and trends. Together, they refine strategies based on data to continuously improve results.

By collaborating with these specialists, a Social Media Specialist can drive a more comprehensive and effective social media strategy, ensuring that your brand’s presence is strong across all channels.